Products
Ticket dispenser and call display
A dispenser at the entrance, a main display in the waiting area and a small counter display at each desk. Staff call the next ticket from their own screen, and the system records every step for the reporting.
At high-traffic branches, organising the flow is what separates a tolerable wait from one that is visible from the street.
Consulting
Flow design by transaction type
We measure how long each transaction type actually takes over a full week, then design the queue split around those numbers rather than around the organisation chart. This is where most of the improvement comes from.
The system spreads demand across the open desks, so the queue does not pile up at a single window.
Products
Counter display units
Per-desk screens showing the ticket being served.
Per-desk screens showing the ticket being served.