Rollout case
Before and after the ticketing system
Illustrative images of a typical rollout.
Ticket and call systems for busy service halls in Nairobi, splitting one long line into flows that move at the speed each transaction actually needs. When more people gather in a branch than the counter can serve, the problem is rarely staffing: it is how the flow is organised. That is the part we work on. That is exactly what we work on: queue building at the counter.
Illustrative images of a typical rollout.
Serving Nairobi with quality materials and certified professionals.
The core system for a single hall.
Deciding which queues should exist at all.
Per-desk screens showing the ticket being served.
By hour, by desk, by transaction type.
Calling tickets from the software staff already use.
Cover for displays, dispensers and software.
| Alert type | Response | Cover |
|---|---|---|
| Critical: ticketing system down | 4 working hours | Monday to Sunday |
| High: display or dispenser fault | 1 working day | Monday to Saturday |
| Scheduled: configuration changes | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Real reviews from Nairobi clients.
"Average wait fell by nearly half in the first month and we added nobody to the counters."
"The hourly report showed our real peak was 11:00, not lunchtime. We moved the break rota."
We measure the real flow of the branch before proposing a configuration.
Dispenser, displays and signage, without closing the branch to the public.
Transaction types configured and desk staff trained on the system.
Waiting and service dashboard broken down by hour, by desk and by transaction type.
Contact us today and receive fast, professional service.
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