Our Story
Our story in Nairobi
Cottage Kit Light Warmth installs ticketing and call display systems in service halls across Nairobi.
The pattern we are called about is always the same: one line, every kind of transaction in it, and a five-minute enquiry stuck behind a twenty-minute one.
Splitting the flow by transaction type usually cuts the average wait substantially without adding a single member of staff, and the reporting afterwards shows where the remaining time goes.
